About Your Privacy and This Privacy Policy

Your privacy is extremely important to me. This document is my “Privacy Policy” and it contains details on issues related to your privacy when using my services. It is intended to inform you of my policies, procedures and practices regarding the collection, use and disclosure of any information that you provide through this website.

When you use my website you accept and agree to this Privacy Policy. If you do not agree to be bound to this Privacy Policy you should stop using the website immediately. By accessing and using my website you affirm that you have read this Privacy Policy and that you understand, agree and acknowledge to all the terms contained in it.

Information Collection, Use, and Disclosure

To let me operate the website effectively and to let you use the website, including the Counsellor Services, we may have to collect your personally identifiable information (such as, but not limited to, your name, phone number, email address, and address), billing and payment information, profile information, log data (information such as your computer, Internet Protocol address (“IP”), pages that you visit and the amount of time spent on those pages, actions you take and other statistics). You may decide which Information, if any, you would like to share with me, but some functions of the website may not be available to you without providing me with the necessary Information. By deciding to provide the Information you agree to my methods of collections and use, as well to other terms and provisions of this Privacy Policy.

Protecting this Information is a top priority for me. We will never sell or rent any Information you shared in the website. Other than in the limited ways detailed in this Privacy Policy, I will never use or disclose any Information unless you specifically and explicitly requested or approved me to do so.

The Information may be used for the following purposes:

    • To contact you or provide you with information, alerts and suggestions that are related to the service.
    • For billing-related purposes.
    • To reach out to you, either ourselves or using the appropriate authorities, if I have a good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act.
    • To enable and facilitate the Counsellor Services.
    • To supervise, administer and monitor the service.
    • To measure and improve the quality, the effectiveness and the delivery of my services.
    • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
    • To provide, support, personalise, and develop my website and Counsellor Services.
    • To personalise your Website experience. 

Cookies

See our Cookie Policy (opens in new tab).

Social and General Information Tools

I use several publicly-available tools and information exchange resources, such as (but not limited to) a blog, a Facebook page, a Twitter account, and others (collectively “Social and General Information Tools”). Any information you provide or share while using Social and General Information Tools may be read, accessed, collected by that site and users of that site according to their Privacy Policy.

Phishing

Online identity theft and account hacking, including the practice currently known as “phishing”, are of great concern. You should always be diligent when you are being asked for your account information and you must always make sure you do that in our secure system. I will never request your login information or your credit card information in any non-secure or unsolicited communication (email, phone or otherwise).

Links

The website may contain links to other websites, services or offers which are owned, operated or maintained by third parties. If you click on a third party link, you will be directed to that third website or service. The fact that I link to a website or service is not an endorsement, authorisation or representation of my affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. I do not have control over third party websites and services and I do not have control over their privacy policies and terms of use.

Security

While using any Internet-based service carries inherent security risks that cannot be 100% prevented, my systems, infrastructure, encryption technology, operation and processes are all designed, built and maintained with your security and privacy in mind. I apply industry standards and best practices to prevent any unauthorised access, use, and disclosure. I comply with or exceed all applicable laws and regulations regarding data privacy.

Service Providers

I may employ third party companies and individuals to facilitate our website, to perform certain tasks which are related to the website, or to provide audit, legal, operational or other services for us. These tasks include, but not limited to, customer service, technical maintenance, monitoring, email management and communication, database management, billing and payment processing, reporting and analytics. I will share with them only the minimum necessary information to perform their task for me and only after entering into appropriate confidentiality agreements.

Children’s Privacy

I do not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to become our user. The website is not directed and not intended to be used by children under the age of 13. If you’re aware that we have collected Personal Information from a child under age 13 please let me know by contacting us and we will delete that information.

International Transfer

Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction. Regardless of where your data is stored, it will be maintained securely as outlined in this policy. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to such transfers.

Compliance with Laws and Law Enforcement

I cooperate with government and law enforcement officials to enforce and comply with the law. I may disclose information necessary or appropriate to protect the safety of the public or any person, to respond to claims and legal process (including but not limited to subpoenas), and to prevent or stop activity that may be illegal or dangerous. You should also be aware that Counsellors may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities. Specifically, and without limitation, you should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment.

General Data Protection Regulation (GDPR) Notice

This section provides additional information about my Privacy Policy relevant to users from the European Union. It is necessary for me to use your personal information:

  • To perform my obligations in accordance with any contract that I may have with you.
  • It is in my legitimate interest or a third party’s legitimate interest to use personal information in such a way to ensure that I provide the Services in the best way that I can.
  • It is my legal obligation to use your personal information to comply with any legal obligations imposed upon me.

You can removal of any personal data that you have provided to me using this website. Automated processing of your Personal Information is necessary to operate the website effectively and to provide counselling and related services.

You can exercise any of the rights the law confers to you, like for example: opt-out of all data processing, or request erasure of your data by contacting me through the contact page. In some cases, I may be required to retain personal data to comply with applicable medical record retention laws.

You can contact me  with questions, concerns or objections about this policy, or about your data by using my contact page HERE.

Changes to the Privacy Policy

I may update this privacy statement at my sole discretion. The date of the last revision of this policy appears at the end of this page. I encourage you to periodically review this page for the latest information on my Privacy Policy and practices. Regardless of changes to this Privacy Policy, we will never use the information you submit under our current privacy notice in a new way without first notifying you and giving you the option to opt out.

Dated: 8th February 2020

Contact Me

I offer a free 30 minute initial consultation.